Refund policy

Refund Policy

At Bizzy Beauties, all of our products are handmade in small batches with care and quality ingredients. Because of the nature of skincare and personal care products, we do not accept returns or exchanges on opened or used items.

Unopened items may be returned within 14 days of delivery for store credit only. No cash refunds or original payment method refunds will be issued. Items must be unused, in original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer.

Damaged or defective items — If your order arrives damaged, please contact us within 5 days of delivery at thebizzybeauties@gmail.com with a photo of the damage. We'll issue store credit or send a replacement at our discretion.

We do not offer refunds on:

• Opened or used products
• Sale or discounted items
• Local pickup orders once picked up
• Digital products or gift cards

How to request a return: Email us at thebizzybeauties@gmail.com with your order number and reason for return. We'll respond within 2–3 business days.